Terms of Use

Refund Policy

I want to provide  you with professional advice, remarkable content and help you realize an outstanding ROI.

If, for any reason, you’re not 100% satisfied with the work I do for you, let me know so I can put things right and give you the 5-star experience my clients have come to expect from me.

I’m happy to refund for any content that is deemed unusable, within 30 days, by mutual agreement.

Other than that, I'm a reasonable guy. If you don't want what I provide, I don't want your money - fair?

Here's some other terms that keep everything fair and square.

Privacy Policy

This privacy policy sets out how I use and protect any information you give me when you use my website.

I’m committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using my website, then you can be assured that it will only be used in accordance with this privacy statement.

I may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 January 2016.

What I may collect:

I may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What I do with the information I gather:

I require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • I may use the information to improve my products and services

I may periodically send promotional emails about new products, special offers or other information which I think you may find interesting, using the email address which you have provided.

From time to time, I may also use your information to contact you for market research purposes. I may contact you by email, phone, fax or mail. I may use the information to customize my website according to your interests.


I’m committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, I’ve put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online.

How I May Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

I may use traffic log cookies to identify which pages are being used. This helps me analyze data about web page traffic and improve my website in order to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies can help me provide you with a better website, by enabling me to monitor which pages you find useful and which you don’t. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with me.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of my website.

Links to other websites

My website may contain links to other websites of interest. However, once you’ve used these links to leave my site, you should note that I do not have any control over that other website. Therefore, I can’t be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way:

  • if you have previously agreed to me using your personal information for direct marketing purposes, you may change your mind at any time by emailing me at les@leswrites.com.

I won’t sell, distribute or lease your personal information to third parties unless I have your permission or am required by law to do so.

You may request details of personal information I hold about you.

If you believe that any information I’m holding on you is incorrect or incomplete, please email me as soon as possible, at les@leswrites.com. I will promptly correct any information found to be incorrect.

Website Disclaimer

The information contained on my website is for general information purposes only. While I endeavor to keep the information up to date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to my website or the information, products, services, or related graphics contained on my website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will I be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of my website.

Through my website you’re able to link to other websites which are not under my control. I have no control over the nature, content and availability of these sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep my website up and running smoothly.

However, I take no responsibility for, and will not be liable for, my website being temporarily unavailable due to technical issues beyond my control.

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